WH has his right arm in plaster, the result of his fall from the porch roof several weeks ago. Last Monday the wires were removed from the break in his wrist and he goes back to be assessed a week tomorrow. He hopes he will be having the plaster removed but it is not a given, he has to have the break X-rayed first. His left foot is not in plaster although he has a broken bone. After a week in plaster it was stable, so after scans and X-rays whilst he was under anaesthetic having his wrist wired, the plaster was removed. This to make his life a little easier although had he not had the wrist injury the leg would be still in plaster. He is not supposed to weight bear more than 50% on that foot and crutches are out of the question due to the broken wrist so he hobbles along with a stick.
Being self employed WH applied for Incapacity Benefit, as his is right as a payer of National Insurance contributions. He has no other income right now. You can't pay yourself Statutory Sick Pay so that is what you do when you're Self Employed. The forms were complicated and he had to send medical certificates etc in his case issued by the hospital on the day of his original accident. After about 4 weeks he was notified he would get a minimal payment. This week however he has been summonsed to attend a medical assessment interview by the Department for Work and Pensions (or rather their big buddies Atos Healthcare). If he had any questions he could phone a number. He did. He phoned. He asked why he had to be assessed given his spectacular, plain to see injuries and the fact he had a medical certificate describing this which more than covered him. He still has a black eye 6 weeks after the event.
He was told he has to be checked to make sure he really has broken his wrist etc. This check will be carried out by a "health care professional", NOT a doctor then. A certificate issued by a doctor is not sufficient. If he doesn't attend the assessment his benefit will be stopped.
His anger rapidly turned to disbelief was he when he was told that that the BA has to make sure that he is not capable of any work. He told them he HAS work when he is fit again, after all he runs his own business and strangely has had more enquiries from customers in the last 6 weeks than he has had all year. He questioned what sort of work a person could do who was immobile and can't use their dominant hand. "Oh there may be something."
So the appointment was made. A letter confirming this arrived yesterday along with a leaflet basically designed to scare the crap out of anyone who was thinking of not turning up. Attached to the appointment was a 'route plan' giving detailed instructions of how to get to the centre, which is 27 miles away, via public transport. Now we live in a rural area. Buses are not very frequent so the gist of this was that in order to arrive at a 2.10pm appointment he needed to leave home at 9 minutes past ten, take a bus 15 miles in the wrong direction, wait half an hour then take another bus past where he had come from followed by another 7 buses with finally a walk of 16 minutes duration. The route proudly proclaimed "Number of changes = 7, Journey duration 2hrs 44 minutes". You would then have to wait over an hour for the appointment which was likely to take a "minimum of 75 minutes but allow 2 hours in total". No return route was sent as as it can't be done on the same day. There is no public transport. There was no suggestion as to what he should do in that case. The booklet supplied states that "You will not be asked to attend an examination centre which would require a journey of more than 90 minutes each way by public transport" No problem with doing that then in the case of someone with their leg in plaster.
Well obviously I will be driving him there. It takes about 40 minutes and we can park quite close by in a public car park.
My question is this. If someone is desperate for the benefit, and given the parlous state of the NHS there are undoubtedly genuine claimants out there, how are they supposed to manage all this when they are going in the first place because they are ill? More to the point why is the Department for Work and Pensions wasting money paying fees to Atos Healthcare to assess people who clearly are very incapacitated but who fully intend to return to their regular job or business when they have recovered? A case of jobs for the boys I think and bugger the poor old public yet again.
Atos Healthcare? All they care about is their bank balance.
Being self employed WH applied for Incapacity Benefit, as his is right as a payer of National Insurance contributions. He has no other income right now. You can't pay yourself Statutory Sick Pay so that is what you do when you're Self Employed. The forms were complicated and he had to send medical certificates etc in his case issued by the hospital on the day of his original accident. After about 4 weeks he was notified he would get a minimal payment. This week however he has been summonsed to attend a medical assessment interview by the Department for Work and Pensions (or rather their big buddies Atos Healthcare). If he had any questions he could phone a number. He did. He phoned. He asked why he had to be assessed given his spectacular, plain to see injuries and the fact he had a medical certificate describing this which more than covered him. He still has a black eye 6 weeks after the event.
He was told he has to be checked to make sure he really has broken his wrist etc. This check will be carried out by a "health care professional", NOT a doctor then. A certificate issued by a doctor is not sufficient. If he doesn't attend the assessment his benefit will be stopped.
His anger rapidly turned to disbelief was he when he was told that that the BA has to make sure that he is not capable of any work. He told them he HAS work when he is fit again, after all he runs his own business and strangely has had more enquiries from customers in the last 6 weeks than he has had all year. He questioned what sort of work a person could do who was immobile and can't use their dominant hand. "Oh there may be something."
So the appointment was made. A letter confirming this arrived yesterday along with a leaflet basically designed to scare the crap out of anyone who was thinking of not turning up. Attached to the appointment was a 'route plan' giving detailed instructions of how to get to the centre, which is 27 miles away, via public transport. Now we live in a rural area. Buses are not very frequent so the gist of this was that in order to arrive at a 2.10pm appointment he needed to leave home at 9 minutes past ten, take a bus 15 miles in the wrong direction, wait half an hour then take another bus past where he had come from followed by another 7 buses with finally a walk of 16 minutes duration. The route proudly proclaimed "Number of changes = 7, Journey duration 2hrs 44 minutes". You would then have to wait over an hour for the appointment which was likely to take a "minimum of 75 minutes but allow 2 hours in total". No return route was sent as as it can't be done on the same day. There is no public transport. There was no suggestion as to what he should do in that case. The booklet supplied states that "You will not be asked to attend an examination centre which would require a journey of more than 90 minutes each way by public transport" No problem with doing that then in the case of someone with their leg in plaster.
Well obviously I will be driving him there. It takes about 40 minutes and we can park quite close by in a public car park.
My question is this. If someone is desperate for the benefit, and given the parlous state of the NHS there are undoubtedly genuine claimants out there, how are they supposed to manage all this when they are going in the first place because they are ill? More to the point why is the Department for Work and Pensions wasting money paying fees to Atos Healthcare to assess people who clearly are very incapacitated but who fully intend to return to their regular job or business when they have recovered? A case of jobs for the boys I think and bugger the poor old public yet again.
Atos Healthcare? All they care about is their bank balance.
4 comments:
Give or take a bus change, this was exactly my experience with the process when I came back to the UK last year. It's horrendous.
Yep sounds familiar. Does incapacity benefit still exist for new claimants then? I thought it was replaced with ESA? I've been through the system twice so far: once to apply for DLA (turned down first time, accepted after I wrote an angry long letter for reconsideration) and ESA (accepted as long as I attend these poxy meetings on "getting back to work"). Now I'm on to round 3: DLA renewal and the uncertainty that goes with it.
By the way, in a number of cases where it is clearly impossible for the person to attend a medical (eg if the person is bedridden or something), they can have medical assessments at home. It helps to have a GP letter to confirm that so much travelling in the day would worsen the person's health and then you get a phone call giving you a guilt trip for inconveniencing ATOS (my heart bleeds lol) but they should give in eventually.
The other thing is that they can be unreliable too- cancelling their appointments within 3 hours which is incredibly frustrating, particularly for people with ME who have to rearrange their week to attempt to be functional that morning but that's just how the system works. The irony is that the more strict the system becomes, the more it becomes a haven for fraudsters, cos' in the end they'll be the only ones with the energy and health to make lots of phonecalls, fill out reams of forms and scream 'OUCH' at the assessment enough times.
The rest of us are often too unwell to fight back and get screwed over. The idea behind it is that the government saves money because lots more genuine claimants give up after getting turned down and humiliated enough times. Sorry I didn't mean to rant, maybe your post struck a chord/nerve with me.
Neelu
"The irony is that the more strict the system becomes, the more it becomes a haven for fraudsters, cos' in the end they'll be the only ones with the energy and health to make lots of phonecalls, fill out reams of forms and scream 'OUCH' at the assessment enough times. "
My feelings entirely.
And yes of course I meant ESA. LOL
The names have changed so often since I have been ill I just get used to one when the next one rolls up!
Yep, I agree with everyone here and share your frustration. You can't ring them because you can't get through and they lose your paperwork. People have to make emergency claims because the wait is so long, so staff are tied up processing emergency claims instead of the original claims. Nightmare.
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