next week sometime.
After an exhausting telephone marathon yesterday with my ISP and BT I think maybe I got some answers. BT especially were a hard nut to crack, particularly, and I don't want to sound racist here, as the call person was from the Indian sub-continent and I could barely understand a word she said. She wasn't able to understand me either and eventually got quite irate when I asked to speak to the engineers or whatever that service is called these days. After a protracted discussion about why I couldn't speak with 'the ingenious man' I suddenly realised that it was actually the engineers I was not able to speak to. I DID understand that BT were not able to help and were not even able to provide someone I could talk to who understood exactly what the problem was, due not to a difficult technical problem but more a question of semantics and pronunciation.
Having friends from several ethnic backgrounds and normally considering myself as pretty tolerant I begin to get rather annoyed when a previous corner stone of our society is being run from another country entirely. I spent 17 minutes on the phone when in fact the call should have taken no longer than 5.
That settled I then tried the ISP, their centre I think is in Dublin and certainly all the, again protracted, automated system messages are in a heavy Irish accent. I finally pressed my 8th choice of options and was connected to an African with a very heavy accent. He was kind polite and helpful was easier to talk to than the uptight Asian I had earlier. Whether or not his information was correct remains to be seen, either way it wouldn't be his fault.
After an exhausting telephone marathon yesterday with my ISP and BT I think maybe I got some answers. BT especially were a hard nut to crack, particularly, and I don't want to sound racist here, as the call person was from the Indian sub-continent and I could barely understand a word she said. She wasn't able to understand me either and eventually got quite irate when I asked to speak to the engineers or whatever that service is called these days. After a protracted discussion about why I couldn't speak with 'the ingenious man' I suddenly realised that it was actually the engineers I was not able to speak to. I DID understand that BT were not able to help and were not even able to provide someone I could talk to who understood exactly what the problem was, due not to a difficult technical problem but more a question of semantics and pronunciation.
Having friends from several ethnic backgrounds and normally considering myself as pretty tolerant I begin to get rather annoyed when a previous corner stone of our society is being run from another country entirely. I spent 17 minutes on the phone when in fact the call should have taken no longer than 5.
That settled I then tried the ISP, their centre I think is in Dublin and certainly all the, again protracted, automated system messages are in a heavy Irish accent. I finally pressed my 8th choice of options and was connected to an African with a very heavy accent. He was kind polite and helpful was easier to talk to than the uptight Asian I had earlier. Whether or not his information was correct remains to be seen, either way it wouldn't be his fault.
1 comment:
They leave one completely drained, don't they? And often, pounding one's head on the wall!
Fingers crossed for you...
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